Frequently Asked Questions
Everything you need to know about your LuxUness shopping experience.
Are all items sold on LuxUness authentic?
Absolutely. Every piece in our collection undergoes a rigorous multi-point inspection by our team of expert authenticators to ensure 100% authenticity before it is listed.
What is your return policy?
We offer a 14-day return window for all items, provided they are returned in their original condition with the LuxUness security tags intact.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm.
How do you determine the condition of pre-owned items?
Items are graded on a scale from 'Pristine' to 'Good.' Detailed descriptions and high-resolution photographs are provided for each product to highlight any minor wear.
Do you ship internationally?
Yes, LuxUness ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.